سياسة الخصوصية Privacy Policy

Privacy Policy (English)

This policy covers the Afaq platform, the Orood Digital (عروضك ديجيتال) platform and the “Afaq Offers” (عروض آفاق) TikTok app, all operated by OverSource for Information Technology, Egypt.

Data we collect

• Account data: name, phone number, business name and governorate.
• Operational data: products, orders and bookings recorded on the platform.
• When you connect a Facebook Page or Instagram account: the page ID, name, the access token needed to publish and reply to messages, and incoming page messages for the purpose of replying.
• When you connect a TikTok account to “Afaq Offers”: your basic account information (account ID, display name and profile picture), a publishing access token that lets us upload and post the promotional videos you approve to your account, and your account statistics (followers, following, likes and video counts) with the list of your public videos and their view data. Statistics and the video list are shown only to you in your dashboard when you open it, and we do not store them.

We do not request or collect your TikTok password, followers list, direct messages or any other content from your account.

How we use it

Only to provide and operate the service: showing your store or menu, receiving orders and bookings, publishing content to your connected accounts with your permission, replying to messages, and contacting you about your account.

Sharing

We do not sell your data. It is shared only with service providers required for operation (hosting, messaging, and the Meta and TikTok APIs when you connect an account), or when required by a competent legal authority.

Retention and security

We keep data for as long as your account is active and protect it with reasonable technical and administrative measures.

Disconnecting TikTok and deleting your data

1. In the TikTok app: Profile → Menu (☰) → Settings and privacy → Security and permissions → Apps and services permissions → “Afaq Offers” → Remove access. Our access stops immediately.
2. Or ask us to disconnect and delete your data through technical support inside the app, or by message to our Facebook Page, with “Data deletion request” and your account name or registered phone number. We verify ownership, delete the stored TikTok tokens and account information within 30 days at most, and confirm the deletion to you.

You may also request access to or correction of your data at any time. For Facebook and Instagram, see the Data Deletion Instructions page.

Contact

OverSource for Information Technology — 109 First Floor, Farag Center, 8th District, Central Axis, 6th of October City, Giza 12565, Egypt. Contact us through technical support inside the app, or by message to our Facebook Page.